Glasgow Clyde College Enhanced Device Uptime & Security with ARMA

Apogee’s Remote Management Application (ARMA) Allows Apogee to Diagnose and Resolve any Faults Remotely

“We are very happy with the service provided by Apogee. ARMA monitors our devices to keep them up and running and my team do not have to worry about keeping on top of consumable orders. The devices are looked after by a team of local engineers who are all extremely knowledgeable about the kit and able to resolve any issues quickly. I would highly recommend Apogee and their solutions.”
– Scott Renton, Head of ICT at Glasgow Clyde College

The Background

The college had a mixed, ageing fleet of devices across its three campuses, and in some areas, devices had been overused and print quality was poor as a result of this.

Glasgow Clyde College were looking for a sole supplier to provide overall fleet management and full servicing for the hardware and software on-site, without the need for subcontractors from third party organisations to be involved.

One of the key requirements from the college was to improve the security of devices, whilst enhancing device uptime. They were keen to implement this as well as standardising their fleet across all three campuses so both students and staff could easily move between the fleet of devices whilst having full confidence on how to use them effectively.

Production Print magnifying glass over photos

The Solution

Apogee first secured the contract with Glasgow Clyde College through a mini competition tender to supply the college with 240 devices across the three campuses back in July 2015.

Following a more detailed print, document and process assessment in 2020, Apogee designed a bespoke solution. This included a mix of Kyocera desktop devices (mainly in classrooms), Kyocera multi-functional devices (MFDs) and Sharp production print devices in three separate campus print rooms.

PaperCut software was implemented to enhance the way the college works, delivering further efficiencies. Specifically the use of PaperCut print rules to reduce print wastage whilst adding that extra layer of security onto each device which was imperative for the college. This includes the deletion of print jobs that remain unreleased for a period of 24 hours.

Job ticketing software gave the user a straightforward and clear ticketing interface, allowing them to define the options required for each specific job. This, in turn also allows the print room operators to manage the workload more efficiently by ensuring they get the required information to process a job from the outset, and a method to go back to a customer with any queries or amendments in a controlled and easy to use manner.

The devices are pro-actively managed with Apogee’s Remote Management Application (ARMA) which allows Apogee to diagnose and resolve any faults remotely. ARMA also manages toner replenishment automatically, so that staff do not waste time having to place orders for consumables, meaning device uptime is at an all time high.

In addition, Apogee are able to respond rapidly to any issues that cannot be resolved remotely and have a team of local engineers. The engineers have developed a good understanding of the way in with the college operates and are familiar with the layout of the campuses. All engineers are directly-employed by Apogee and are all enhanced DBS checked, meaning the college, its staff and students are all provided with a smooth-sailing and efficient service.

Benefits

Reduced print volumes as a result of PaperCut print rules implementation
Large print jobs automatically routed to the print rooms
Full service is provided by local engineers who are all familiar with the campuses
The fleet of new devices contributed to a reduced carbon footprint